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Refund Policy

All sales are final
At Brighton Cutters, every cookie cutter is printed to order. That means that we do not keep an inventory of cookie cutters on hand, and your order is custom printed just for you! We do not accept returns or process refunds for changes of heart.

Making changes to your order
If you have recently placed an order, and you would like to make a change to your order please email us. We can always add to your order, and (as long as your order has not printed yet,) we can edit your order to swap cutters and sizes. 

We stand by our quality!
We want you to have a high quality product! Every cutter we print is inspected before packaging. However, occasionally items do get damaged in shipment or a defect might have slipped by us. If you received a damaged or defective cookie cutter, we are more than happy to replace it. Just send us a picture of the cutter along with your order number and we will assist you in this process. 

Late Packages
All of our shipments come with free tracking. We are not responsible for carrier shipping delays and can not guarantee any "receive by date". Refunds will not be issued for packages that arrive late due to carrier delay. UPS and DHL are generally faster than USPS, but no carrier is immune from delays, and carriers are not currently refunding shipping paid for late packages due to the Covid-19 pandemic.

Lost Packages
In our experience, lost packages are very rare. For domestic orders, please allow up to two weeks for your order to arrive before contacting us about a delayed shipment. In our experience, most packages arrive within this time frame, however sometimes packages may take up to 4 weeks for delivery. For international orders please allow up to 6 weeks. Packages shipped via USPS Priority mail, UPS and DHL are insured up to $100. Packages shipped via First Class Package Service or First Class International are not insured and can not be refunded. However, as a courtesy, lost domestic packages will be reshipped if the package is missing over 4 weeks. Unfortunately due to the high cost of international shipping, lost international packages will not be reshipped. If you would like to insure your international order please select UPS or DHL at checkout.