All sales are final
At Brighton Cutters, every cookie cutter is printed to order. That means that we do not keep an inventory of cookie cutters on hand, and your order is custom printed just for you! We do not accept returns or process refunds for changes of heart.
Making changes to your order
If you have recently placed an order, and you would like to make a change to your order please email us. We can always add to your order, and (as long as your order has not printed yet,) we can edit your order to swap cutters and sizes.
We stand by our quality!
We want you to have a high quality product! Every cutter we print is inspected before packaging. However, occasionally items do get damaged in shipment or a defect might have slipped by us. If you received a damaged or defective cookie cutter, we are more than happy to replace it. Just send us a picture of the cutter along with your order number and we will assist you in this process.
All of our shipments come with free tracking. We are not responsible for carrier shipping delays and can not guarantee any "receive by date". Refunds will not be issued for packages that arrive late due to carrier delay. Lost packages are very rare, but delayed packages are more common. If you have a question about shipping please email us.